Refund Policy

REFUND POLICY

Effective Date: 23.02.2026

1. Nature of Digital Products

WooLinker.com sells exclusively digital software products, including WordPress and WooCommerce plugins delivered electronically via download, account access, or license activation.

No physical goods are shipped.

2. EU Right of Withdrawal – Digital Content Exception

Under EU Directive 2011/83/EU, consumers generally benefit from a 14-day withdrawal period for distance contracts.

However, this right does not apply to digital content delivered electronically when:

  • delivery begins immediately after purchase; and
  • the customer expressly consents to the immediate performance and acknowledges loss of the withdrawal right.

During checkout, customers provide explicit consent for immediate digital delivery and acknowledge that the statutory withdrawal right is waived once access to the digital product is granted.

3. Refund Eligibility

Although digital products are generally non-refundable, WooLinker.com may grant refunds in exceptional circumstances, including:

  • Verified technical defects preventing normal functionality
  • Critical compatibility issues that cannot be resolved by our support team
  • Duplicate purchases made in error
  • Incorrect or unauthorized payment processing

Each request is evaluated individually.

4. Non-Refundable Situations

Refunds will normally not be granted where:

  • The product functions as described
  • Dissatisfaction relates to personal preference
  • Installation or configuration knowledge is lacking
  • Compatibility issues arise from third-party plugins, themes, hosting environments, or custom code
  • Product requirements were not reviewed before purchase
  • Abuse, fraud, or repeated refund attempts are suspected

Discounted purchases remain subject to mandatory legal rights but do not automatically qualify for voluntary refunds.

5. Subscription Renewals

If products include annual licenses or renewals:

  • Renewal payments are considered continuation of service
  • Refunds are generally not granted after renewal activation
  • Customers are responsible for managing renewal settings where applicable.

6. Support Before Refund

Customers are encouraged to contact support before requesting a refund.

Our support team may resolve issues through:

  • Installation assistance
  • Compatibility troubleshooting
  • Bug fixes or updates

Support responses are typically provided within 48 business hours.

7. Refund Request Procedure

Refund requests must be submitted by email to:

📩 [email protected]

Include:

  • Order number
  • Product name
  • Detailed explanation
  • Relevant screenshots or logs where applicable

Requests should normally be submitted within 14 days unless mandatory law provides otherwise.

8. Refund Processing

If approved:

  • Refunds are issued to the original payment method
  • Processing typically takes 5–10 business days depending on the payment provider.

9. License Revocation

If a refund is granted:

  • The associated license will be immediately revoked
  • Access to updates, downloads, and support may be suspended.

10. Fraud Prevention

We reserve the right to deny refunds or suspend accounts in cases of:

  • Chargebacks
  • License abuse
  • Repeated refund requests indicating potential misuse.

11. Relation to Terms & Conditions

This Refund Policy forms an integral part of the WooLinker.com Terms & Conditions.

12. Dispute Resolution

Consumers may also use the EU Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr

13. Contact

WooLinker.com
TER22 AREA S.R.L.
Iași, Romania
📩 [email protected]