{"id":1497,"date":"2026-02-04T20:45:50","date_gmt":"2026-02-04T18:45:50","guid":{"rendered":"https:\/\/woolinker.com\/?page_id=1497"},"modified":"2026-02-24T13:19:15","modified_gmt":"2026-02-24T11:19:15","slug":"support-policy","status":"publish","type":"page","link":"https:\/\/woolinker.com\/ro\/support-policy\/","title":{"rendered":"Support Policy"},"content":{"rendered":"<h1 class=\"wp-block-heading\" id=\"support-policy-woolinker-com\">SUPPORT POLICY<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>WooLinker.com \u2014 Plugin Support Policy<\/strong><br><strong>Valid from: 01 February 2026<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"1-introduction\">1. Introduction<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This Support Policy explains how technical support is provided for WooLinker.com WordPress and WooCommerce plugins.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Support is available to customers holding a valid license for the respective digital product, unless otherwise specified on the product page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This policy complements our Terms &amp; Conditions, License Policy, Refund Policy, and Privacy Policy.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"2-support-channels\">2. Support Channels<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Support is available in:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>English<\/li>\n\n\n\n<li>Romanian<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">All support requests must be submitted via:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce9 <strong><a>ter22@woolinker.com<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Requests submitted through other channels may not receive priority support.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"3-response-time-service-level\">3. Response Time (Service Level)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We aim to respond to support requests within:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Maximum 48 business hours<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Business hours:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monday to Friday<\/li>\n\n\n\n<li>Excluding public holidays<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Response time refers to the first qualified response, not necessarily full resolution.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Complex technical issues may require additional investigation time.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"4-scope-of-support\">4. Scope of Support<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Support may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Plugin installation guidance<\/li>\n\n\n\n<li>Activation and licensing assistance<\/li>\n\n\n\n<li>Configuration help<\/li>\n\n\n\n<li>Troubleshooting plugin-related issues<\/li>\n\n\n\n<li>Compatibility checks with supported WordPress\/WooCommerce versions<\/li>\n\n\n\n<li>Bug identification and confirmation<\/li>\n\n\n\n<li>Fixes delivered via plugin updates where applicable<\/li>\n\n\n\n<li>Assistance with downloads or account access<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Support is provided by the plugin developer or authorized technical staff.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"5-supported-technical-environment\">5. Supported Technical Environment<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">WooLinker plugins are designed for modern WordPress production environments, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Latest stable WordPress versions<\/li>\n\n\n\n<li>Latest stable WooCommerce versions<\/li>\n\n\n\n<li>WooCommerce HPOS (High-Performance Order Storage) compatibility where stated<\/li>\n\n\n\n<li>WooCommerce legacy order storage compatibility where stated<\/li>\n\n\n\n<li>PHP versions supported by WooCommerce, including PHP 8.x environments depending on hosting configuration<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Plugins are developed using:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Official WooCommerce public APIs<\/li>\n\n\n\n<li>WooCommerce CRUD object methods<\/li>\n\n\n\n<li>WordPress Coding Standards<\/li>\n\n\n\n<li>Modular, update-safe architecture.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"6-what-support-does-not-include\">6. What Support Does Not Include<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Support does not cover:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom development or feature implementation<\/li>\n\n\n\n<li>Full website debugging unrelated to the plugin<\/li>\n\n\n\n<li>Issues caused by nulled, cracked, or unauthorized software<\/li>\n\n\n\n<li>Problems caused by heavily modified themes or custom code<\/li>\n\n\n\n<li>Server administration, hosting configuration, caching, or firewall setup<\/li>\n\n\n\n<li>Troubleshooting unrelated third-party plugins beyond basic compatibility checks<\/li>\n\n\n\n<li>Custom CSS, UI design, or visual adjustments<\/li>\n\n\n\n<li>Training or consulting outside documented functionality.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"7-requirements-for-support-requests\">7. Requirements for Support Requests<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To facilitate efficient support, please include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order number or license key<\/li>\n\n\n\n<li>Plugin name and version<\/li>\n\n\n\n<li>WordPress version<\/li>\n\n\n\n<li>WooCommerce version (if applicable)<\/li>\n\n\n\n<li>PHP version<\/li>\n\n\n\n<li>Clear description of the issue<\/li>\n\n\n\n<li>Screenshots or error logs when relevant<\/li>\n\n\n\n<li>List of active plugins if compatibility issues are suspected<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Incomplete requests may delay response times.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"8-updates-and-bug-fixes\">8. Updates and Bug Fixes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a confirmed bug exists within our plugin code:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A fix will be prioritized based on severity<\/li>\n\n\n\n<li>Updates will be distributed through official channels<\/li>\n\n\n\n<li>Customers with active licenses will receive update access.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"9-license-status-and-support-access\">9. License Status and Support Access<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Support availability depends on license status:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Active license \u2192 full support access<\/li>\n\n\n\n<li>Expired license \u2192 limited or no support depending on product terms<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Plugins may continue functioning after license expiration, but updates and support may not be available.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"10-fair-use-and-conduct\">10. Fair Use and Conduct<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We reserve the right to limit or refuse support in cases of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Abusive or inappropriate communication<\/li>\n\n\n\n<li>Attempts to bypass licensing mechanisms<\/li>\n\n\n\n<li>Redistribution or unauthorized use of plugins<\/li>\n\n\n\n<li>Excessive or unreasonable support demands unrelated to plugin functionality.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"11-liability-disclaimer\">11. Liability Disclaimer<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Support is provided on a best-effort basis.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We cannot guarantee:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>compatibility with all third-party plugins or themes<\/li>\n\n\n\n<li>compatibility with unsupported server environments<\/li>\n\n\n\n<li>resolution of issues caused by external software.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This does not affect mandatory consumer rights under applicable law.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"12-policy-updates\">12. Policy Updates<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This Support Policy may be updated periodically to reflect:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>technical changes<\/li>\n\n\n\n<li>operational improvements<\/li>\n\n\n\n<li>legal requirements.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The latest version will always be published on this page.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"13-contact\">13. Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For support inquiries:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce9 <strong><a>ter22@woolinker.com<\/a><\/strong><br><strong>TER22 AREA S.R.L.<\/strong><br>Ia\u0219i, Romania<\/p>","protected":false},"excerpt":{"rendered":"<p>SUPPORT POLICY WooLinker.com \u2014 Plugin Support PolicyValid from: 01 February 2026 1. Introduction This Support Policy explains how technical support is provided for WooLinker.com WordPress and WooCommerce plugins. Support is available to customers holding a valid license for the respective digital product, unless otherwise specified on the product page. This policy complements our Terms &amp; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_gspb_post_css":"","footnotes":""},"class_list":["post-1497","page","type-page","status-publish","hentry"],"blocksy_meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/woolinker.com\/ro\/wp-json\/wp\/v2\/pages\/1497","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/woolinker.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/woolinker.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/woolinker.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/woolinker.com\/ro\/wp-json\/wp\/v2\/comments?post=1497"}],"version-history":[{"count":2,"href":"https:\/\/woolinker.com\/ro\/wp-json\/wp\/v2\/pages\/1497\/revisions"}],"predecessor-version":[{"id":1768,"href":"https:\/\/woolinker.com\/ro\/wp-json\/wp\/v2\/pages\/1497\/revisions\/1768"}],"wp:attachment":[{"href":"https:\/\/woolinker.com\/ro\/wp-json\/wp\/v2\/media?parent=1497"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}