{"id":1188,"date":"2026-02-04T15:58:28","date_gmt":"2026-02-04T13:58:28","guid":{"rendered":"https:\/\/woolinker.com\/?page_id=1188"},"modified":"2026-02-23T16:06:14","modified_gmt":"2026-02-23T14:06:14","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/woolinker.com\/ro\/refund_returns\/","title":{"rendered":"Refund  Policy"},"content":{"rendered":"<h1 class=\"wp-block-heading\" id=\"refund-policy\">REFUND POLICY<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Effective Date: 23.02.2026<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"1-nature-of-digital-products\">1. Nature of Digital Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">WooLinker.com sells exclusively digital software products, including WordPress and WooCommerce plugins delivered electronically via download, account access, or license activation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No physical goods are shipped.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"2-eu-right-of-withdrawal-digital-content-exception\">2. EU Right of Withdrawal \u2013 Digital Content Exception<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Under EU Directive 2011\/83\/EU, consumers generally benefit from a 14-day withdrawal period for distance contracts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, this right does not apply to digital content delivered electronically when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>delivery begins immediately after purchase; and<\/li>\n\n\n\n<li>the customer expressly consents to the immediate performance and acknowledges loss of the withdrawal right.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">During checkout, customers provide explicit consent for immediate digital delivery and acknowledge that the statutory withdrawal right is waived once access to the digital product is granted.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"3-refund-eligibility\">3. Refund Eligibility<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Although digital products are generally non-refundable, WooLinker.com may grant refunds in exceptional circumstances, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Verified technical defects preventing normal functionality<\/li>\n\n\n\n<li>Critical compatibility issues that cannot be resolved by our support team<\/li>\n\n\n\n<li>Duplicate purchases made in error<\/li>\n\n\n\n<li>Incorrect or unauthorized payment processing<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Each request is evaluated individually.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"4-non-refundable-situations\">4. Non-Refundable Situations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds will normally not be granted where:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product functions as described<\/li>\n\n\n\n<li>Dissatisfaction relates to personal preference<\/li>\n\n\n\n<li>Installation or configuration knowledge is lacking<\/li>\n\n\n\n<li>Compatibility issues arise from third-party plugins, themes, hosting environments, or custom code<\/li>\n\n\n\n<li>Product requirements were not reviewed before purchase<\/li>\n\n\n\n<li>Abuse, fraud, or repeated refund attempts are suspected<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Discounted purchases remain subject to mandatory legal rights but do not automatically qualify for voluntary refunds.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"5-subscription-renewals\">5. Subscription Renewals<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If products include annual licenses or renewals:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Renewal payments are considered continuation of service<\/li>\n\n\n\n<li>Refunds are generally not granted after renewal activation<\/li>\n\n\n\n<li>Customers are responsible for managing renewal settings where applicable.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"6-support-before-refund\">6. Support Before Refund<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are encouraged to contact support before requesting a refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our support team may resolve issues through:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Installation assistance<\/li>\n\n\n\n<li>Compatibility troubleshooting<\/li>\n\n\n\n<li>Bug fixes or updates<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Support responses are typically provided within 48 business hours.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"7-refund-request-procedure\">7. Refund Request Procedure<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Refund requests must be submitted by email to:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce9 <a>ter22@woolinker.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Product name<\/li>\n\n\n\n<li>Detailed explanation<\/li>\n\n\n\n<li>Relevant screenshots or logs where applicable<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Requests should normally be submitted within 14 days unless mandatory law provides otherwise.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"8-refund-processing\">8. Refund Processing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If approved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds are issued to the original payment method<\/li>\n\n\n\n<li>Processing typically takes 5\u201310 business days depending on the payment provider.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"9-license-revocation\">9. License Revocation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a refund is granted:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The associated license will be immediately revoked<\/li>\n\n\n\n<li>Access to updates, downloads, and support may be suspended.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"10-fraud-prevention\">10. Fraud Prevention<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We reserve the right to deny refunds or suspend accounts in cases of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Chargebacks<\/li>\n\n\n\n<li>License abuse<\/li>\n\n\n\n<li>Repeated refund requests indicating potential misuse.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"11-relation-to-terms-conditions\">11. Relation to Terms &amp; Conditions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This Refund Policy forms an integral part of the WooLinker.com Terms &amp; Conditions.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"12-dispute-resolution\">12. Dispute Resolution<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Consumers may also use the EU Online Dispute Resolution platform:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\">https:\/\/ec.europa.eu\/consumers\/odr<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"13-contact\">13. Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">WooLinker.com<br>TER22 AREA S.R.L.<br>Ia\u0219i, Romania<br>\ud83d\udce9 <a>ter22@woolinker.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>REFUND POLICY Effective Date: 23.02.2026 1. Nature of Digital Products WooLinker.com sells exclusively digital software products, including WordPress and WooCommerce plugins delivered electronically via download, account access, or license activation. No physical goods are shipped. 2. EU Right of Withdrawal \u2013 Digital Content Exception Under EU Directive 2011\/83\/EU, consumers generally benefit from a 14-day withdrawal [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_gspb_post_css":"","footnotes":""},"class_list":["post-1188","page","type-page","status-publish","hentry"],"blocksy_meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/woolinker.com\/ro\/wp-json\/wp\/v2\/pages\/1188","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/woolinker.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/woolinker.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/woolinker.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/woolinker.com\/ro\/wp-json\/wp\/v2\/comments?post=1188"}],"version-history":[{"count":5,"href":"https:\/\/woolinker.com\/ro\/wp-json\/wp\/v2\/pages\/1188\/revisions"}],"predecessor-version":[{"id":1754,"href":"https:\/\/woolinker.com\/ro\/wp-json\/wp\/v2\/pages\/1188\/revisions\/1754"}],"wp:attachment":[{"href":"https:\/\/woolinker.com\/ro\/wp-json\/wp\/v2\/media?parent=1188"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}